Policies - grand-colonial.com (new)

Arrival and Departure Policy

Hosted check-in hours are from 3 P.M. to 6 P.M.

Self-check-in is available for guests arriving after 6 P.M. We will provide information on self-check-in procedures by email if you plan to arrive after 6 P.M.

For self-check-in, we will call you on the day of your arrival to confirm your arrival plans, provide a door code, and take your breakfast order. You must provide us with a phone number we can use to reach you on that day. A cell phone number is best since you might be traveling when we call you. Please notify us if the phone number you provided when you made your reservation is not the best number to reach you.

Check-out is at 11:00 A.M.

While we are unable to guarantee early check-in or late check-out, we’ll do our best to accommodate requests based on availability.

Cancellation Policy

Since the future is difficult to predict, we offer free cancellation if your plans change.

As a small business, we are especially affected by short-notice cancellations since we are unlikely to resell a room without sufficient time. Please use free cancellation respectfully and let us know if you need to cancel as far in advance as possible. This will allow us to continue to offer this free benefit and help keep prices low for future guests. We appreciate a five-day minimum notice.

Our free cancellation policy only applies to bookings made directly with us. It does not apply to bookings made on third-party sites like Expedia, Hotels.com, Booking.com, and AirBnB.

ID Requirement

We require a valid form of photo ID at check in. Valid IDs include driver licenses, state-issued ID cards, and passports. You must be at least 18 years old to make a reservation.

Family and Children Policy

Children are welcome at Grand Colonial too!

Our room rates are based on a maximum occupancy of two (2) people.

If you reserve Kingsland Room, we can accommodate one additional adult or one child with a temporary bed at no additional charge.

For all other rooms, children must be booked into an additional room when the number of guests exceeds the maximum of two (2) people per room.

We have one pack ‘n’ play and one highchair available for guests with small children, on a first come, first served basis.

If you have a unique family circumstance, please call us at 315-982-5004, or email us at [email protected] before making a reservation.

Alcohol Policy

State law prohibits us from selling or serving our own alcoholic beverages to guests.

You may bring your own alcoholic beverages. We are also happy to recommend nearby retail locations where you can purchase your own alcoholic beverages once you arrive.

Smoking Policy

We are happy to provide a smoke-free environment. In accordance with state law, smoking is prohibited anywhere inside the Grand House, including in your guest room. A $150 recovery fee per incident will be charged for smoking inside the Grand House. A designated smoking area is located outside.

Pet Policy

Well-mannered dogs are welcome and treated like family at Grand Colonial. The Guest Entrance provides easy access to outdoor areas, and we have a big back yard where pups can walk and explore. We offer homemade peanut butter dog treats, Burt’s Bees dog-care products, and other dog amenities for sale at GC Mercantile, our gift shop.

We charge a one-time pet sanitation fee of $25 per accommodation (regardless of the length of your stay). The fee is used to cover the additional and necessary cleaning that occurs when pets have stayed. After a guest has stayed in one of our guest rooms with a pet, there are enhanced cleaning protocols used to make that same room ready for another guest.

Pet arrangements must be confirmed in advance of your stay by declaring your pet at the time of online booking (check the box), calling us by phone at 315-982-5004, or by emailing us at [email protected].

As a responsible dog owner, you agree to clean up after your dog and accept full responsibility for your dog and any damages caused by your dog during your stay. You also affirm that your dog has their core vaccinations.

Payment Policy

Pre-payment is not required when you book direct with us at grand-colonial.com or by phone at 315-982-5004.

The full cost of your reservation is due at check in. All services must be paid for at the time the service is rendered or upon check out.

We are pleased to accept cash or any major credit card or debit card for payment.

We will pay the 8.25% sales tax for any guest paying with cash, giving you additional savings.

We require the presentation of a valid major credit or debit card and government-issued photo identification regardless of the payment method.

Refunds are subject to the terms of our cancellation policy.

Charges from Grand Colonial Bed and Breakfast will appear on your card statement as “E2W, LLC,” in Herkimer, NY.

There is a minimum purchase amount of $10 for credit card use.

Good to Know

ALLERGIES
We want Grand Colonial to be an inviting place for all our guests. If you have allergies to certain foods, pets, cleaning supplies, or fragrances, please let us know in advance. We’ll take whatever precautions we can to minimize exposure. Please note we prepare and serve a variety of foods, and we do allow dogs. Even though our hardwood floors help keep pet dander to a minimum and we clean everything meticulously, we can’t absolutely guarantee an allergen-free environment. For this reason, we discourage guests with severe allergies.

RADIATOR HEATING WARNING
The Grand House was built in the late 1800s. It is heated primarily by radiators. Our radiators may become very hot as they start to produce heat. If you touch the radiator, you may get burned. Special consideration should be given to children and pets.

NARROW DRIVEWAY
Guests should drive with caution and exercise care when entering or exiting the parking lot. The space between the house and fence is narrow and could cause damage to your vehicle.

FALLING SNOW AND ICE
Guests should exercise extra caution and avoid walking near rooflines during the winter months. Creeping, sliding, and falling snow and ice should be anticipated from the roof, and could cause injury or property damage.

VIDEO SURVEILLANCE
For safety and security, we use plainly visible video surveillance equipment on our property. We respect your privacy. We do not place video surveillance equipment in or near guest rooms, or any non-public area where you have a reasonable expectation of privacy. Please contact us if you have concerns.

NO ELEVATOR
All our guest rooms are located on the second floor. Access to the second floor is by stairs only. We do not have an elevator.

FIRE SAFETY
Smoke detectors are installed in all guest rooms, as well as multiple other areas throughout the Grand House. Fire extinguishers are strategically placed throughout the Grand House for use during fire emergencies. Exits are plainly marked with exit signs.

EMERGENCY EVACUATION
The rear stairwell is equipped with an emergency evacuation ladder on the second floor.