Check in is between 3:00 P.M. and 8:00 P.M. Check out is at 11:00 A.M. While we are unable to guarantee early check in or late check out, we’ll do our best to accommodate requests based on availability. We understand you might encounter delays in your travel plans, so we maintain flexible check-in times. If you are unable to arrive by 8:00 P.M. please notify us by phone at 315-982-5004.
We have a five (5) day prior to arrival cancellation policy on most reservations. If you cancel by noon local time, five (5) days prior to arrival, your reservation is fully refundable. If you cancel your reservation less than five (5) days prior to arrival, you will be charged the full cost of your reservation. While we are pleased to accommodate early departures upon request, you will be charged an additional one-night room rate, regardless of length of reservation. No-shows will be charged the full cost of reservation.
We require a valid form of photo ID at check in. Valid IDs include driver licenses, state-issued ID cards, and passports. You must be at least 18 years old to make a reservation.
Children are welcome at Grand Colonial too!
Our room rates are based on a maximum occupancy of two (2) people.
If you reserve Kingsland Room, we can accommodate one child (12 years or under) with a temporary bed at no additional charge.
For all other rooms, children must be booked into an additional room when the number of guests exceeds the maximum of two (2) people per room.
We have one pack ‘n’ play available for guests with small children, on a first come, first served basis.
If you have a unique family circumstance, please call us at 315-982-5004 before making a reservation.
State law prohibits us from selling or serving our own alcoholic beverages to guests.
You may bring your own alcoholic beverages. We are also happy to recommend nearby retail locations where you can purchase your own alcoholic beverages once you arrive.
We are happy to provide a smoke-free environment. In accordance with state law, smoking is prohibited anywhere inside the grand house, including in your guest room. A $150 recovery fee per incident will be charged for smoking inside the grand house. A designated smoking area is located outside.
We can accommodate certain well-mannered dogs upon request. We charge a $25 pet fee (regardless of length of stay) and a $100 fully refundable cleaning deposit at check in. We also require proof of core vaccinations at check in. Pet arrangements must be made with us via telephone at 315-982-5004 before your stay.
We are pleased to accept cash, check, or any major credit (Visa, MasterCard, American Express, or Discover) or debit card for payment.
Pre-payment is no longer required when you book with us directly at grand-colonial.com.
We require you to provide a credit card in case of incidental charges or damages when you check in.
The full cost of your reservation is due upon check out. Refunds are subject to the terms of our cancellation policy.
Charges from Grand Colonial Bed and Breakfast will appear on your card statement as “E2W, LLC,” in Herkimer, NY.
All services must be paid for at the time the service is rendered or upon check out.
We will charge a $25 returned check fee.
There is a minimum purchase amount of $10 for credit card use.
We want Grand Colonial to be an inviting place for all our guests. If you have allergies to certain foods, pets, cleaning supplies, or fragrances, please let us know in advance. We’ll take whatever precautions we can to minimize exposure. Please note we prepare and serve a variety of foods, and we do allow dogs. Even though our hardwood floors help keep pet dander to a minimum and we clean everything meticulously, we can’t absolutely guarantee an allergen-free environment. For this reason, we discourage guests with severe allergies.
RADIATOR HEATING WARNING
The grand house was built in the late 1800s. It is heated primarily by radiators. Our radiators may become very hot as they start to produce heat. If you touch the radiator, you may get burned. Special consideration should be given to children and pets.
Guests should drive with caution and exercise care when entering or exiting the parking lot. The space between the house and fence is narrow and could cause damage to your vehicle.
FALLING SNOW AND ICE
Guests should exercise extra caution and avoid walking near rooflines during the winter months. Creeping, sliding, and falling snow and ice should be anticipated from the roof, and could cause injury or property damage.
For safety and security, we use plainly visible video surveillance equipment on our property. We respect your privacy. We do not place video surveillance equipment in or near guest rooms, or any non-public area where you have a reasonable expectation of privacy. Please contact us if you have concerns.
All our guest rooms are located on the second floor. Access to the second floor is by stairs only. We do not have an elevator.
Smoke detectors are installed in all guest rooms, as well as multiple other areas throughout the grand house. Fire extinguishers are strategically placed throughout the grand house for use during fire emergencies. Exits are plainly marked with exit signs.
The rear stairwell is equipped with an emergency evacuation ladder on the second floor.