Policies - grand-colonial.com (new)

Arrival and Departure Policy

HOSTED CHECK-IN:

From 3:00 P.M. to 5:00 P.M. we offer Hosted Check-in. On most occasions, a host will be available to personally welcome you, show you to your room, and answer any questions.

SELF-CHECK-IN:

If you plan to arrive after 5:00 P.M., we are happy to provide secure Self Check-in access.

On the day of your arrival, we will call you to confirm your plans, provide your door code, and take your breakfast order.

You must provide a reliable phone number (a cell phone is best) that we can use to reach you on your arrival day, as you may be traveling when we call.

Please notify us immediately if the best contact number for arrival day is different from the one provided during your reservation.

We will send detailed self check-in procedures to your email address if you inform us you plan to arrive after 5:00 P.M.

CHECK-OUT TIME:

Check-out is at 11:00 A.M.

EARLY CHECK-IN / LATE CHECK-OUT REQUESTS:

While we cannot guarantee early check-in or late check-out due to our cleaning schedule, we will always do our best to accommodate your request based on our availability.

Cancellation Policy

Since the future is difficult to predict, we offer free cancellation if your plans change.

As a small business, we are especially affected by short-notice cancellations since we are unlikely to resell a room without sufficient time. Please use free cancellation respectfully and let us know if you need to cancel as far in advance as possible. This will allow us to continue to offer this free benefit and help keep prices low for future guests. We appreciate a five-day minimum notice.

Our free cancellation policy only applies to bookings made directly with us. It does not apply to bookings made on third-party sites like Expedia, Hotels.com, Booking.com, and AirBnB.

ID Requirement

We require a valid form of photo ID at check in. Valid IDs include driver licenses, state-issued ID cards, and passports. You must be at least 18 years old to make a reservation.

Breakfast Service

Our breakfast service is typically available between 7:00 A.M. and 10:00 A.M.

Please note that the exact start and seating times may vary slightly based on our occupancy level. We coordinate the available seating times with each guest during the check-in process to ensure smooth service for everyone.

Family and Children Policy

Children are welcome at Grand Colonial Bed and Breakfast!

Please note that our standard room rates are based on a maximum occupancy of two (2) people.

Kingsland Room Accommodation: If you reserve the Kingsland Room, we can accommodate one additional adult or one child with a temporary bed at no additional charge.

Other Rooms: For all other rooms, children must be booked into an additional room when the total number of guests exceeds the maximum of two (2) people per room.

Amenities: We have one pack ‘n’ play and one highchair available for guests with small children, offered on a first come, first served basis.

Special Circumstances: If you have a unique family circumstance that falls outside of these guidelines, please call us at 315-982-5004, or email us at [email protected] before making a reservation.

Alcohol Policy

State law prohibits us from selling or serving our own alcoholic beverages to guests.

You may bring your own alcoholic beverages. We are also happy to recommend nearby retail locations where you can purchase your own alcoholic beverages once you arrive.

Smoking Policy

We are happy to provide a smoke-free environment. In accordance with state law, smoking is prohibited anywhere inside the Grand House, including in your guest room. A $150 recovery fee per incident will be charged for smoking inside the Grand House. A designated smoking area is located outside.

Pet Policy

Well-mannered dogs are welcome and treated like family at Grand Colonial Bed and Breakfast.

Due to the historic nature of the Grand House and the high prevalence of severe cat allergies among both our staff and frequent returning guests, we must maintain an environment free of cat dander. For this reason, we cannot accommodate cats or other felines. This measure ensures the health and comfort of all guests and preserves the integrity of our specialized cleaning protocols.

The Guest Entrance provides easy access to outdoor areas, and we have a large back yard where pups can run and explore. We offer homemade peanut butter dog treats, Burt’s Bees dog-care products, and other dog amenities for sale at GC Mercantile, our gift shop.

We charge a one-time pet sanitation fee of $25 per accommodation, regardless of the length of your stay. This fee covers the additional and necessary enhanced cleaning protocols applied to rooms after a pet stay, ensuring the room is ready for the next guest.

Pet arrangements must be confirmed in advance of your stay by declaring your pet at the time of online booking (check the box), calling us at 315-982-5004, or by emailing us at [email protected].

As a responsible dog owner, you agree to clean up after your dog and accept full responsibility for your dog and any damages caused by your dog during your stay. You also affirm that your dog has their core vaccinations.

Payment Policy

Direct Bookings: Pre-payment is not required when you book direct with us at grand-colonial.com or by phone at 315-982-5004.

Payment Due: The full cost of your reservation is due at check-in. All other services must be paid for at the time the service is rendered or upon check-out.

Accepted Payment Methods: We are pleased to accept cash, major credit cards, or debit cards for payment.

Cash Discount: We will pay the 8.25% sales tax for any guest paying with cash, giving you additional savings.

Required Identification: We require the presentation of a valid major credit or debit card and government-issued photo identification from the primary guest regardless of the payment method used.

Refunds: Refunds are subject to the terms of our cancellation policy.

Statement Charge: Charges from Grand Colonial Bed and Breakfast will appear on your card statement as “E2W, LLC,” in Herkimer, NY.

Credit Card Minimum: There is a minimum purchase amount of $10 for credit card use.

Good to Know

ALLERGIES

We want Grand Colonial to be an inviting place for all our guests. If you have allergies to certain foods, pets, cleaning supplies, or fragrances, please let us know in advance. We will take whatever precautions we can to minimize exposure. Please note we prepare and serve a variety of foods, and we do allow dogs (see Pet Policy). Even though our hardwood floors help keep pet dander to a minimum and we clean everything meticulously, we cannot absolutely guarantee an allergen-free environment. For this reason, we discourage guests with severe allergies.

RADIATOR HEATING WARNING

The Grand House was built in the late 1800s. It is heated primarily by radiators. Our radiators may become very hot as they start to produce heat. If you touch the radiator, you may get burned. Special consideration should be given to children and pets.

NARROW DRIVEWAY

Guests should drive with caution and exercise care when entering or exiting the parking lot. The space between the house and fence is narrow and could cause damage to your vehicle.

FALLING SNOW AND ICE

Guests should exercise extra caution and avoid walking near rooflines during the winter months. Creeping, sliding, and falling snow and ice should be anticipated from the roof, and could cause injury or property damage.

VIDEO SURVEILLANCE

For safety and security, we use plainly visible video surveillance equipment on our property. We respect your privacy. We do not place video surveillance equipment in or near guest rooms, or any non-public area where you have a reasonable expectation of privacy. Please contact us if you have concerns.

NO ELEVATOR

All our guest rooms are located on the second floor. Access to the second floor is by stairs only. We do not have an elevator.

FIRE SAFETY

Smoke detectors are installed in all guest rooms, as well as multiple other areas throughout the Grand House. Fire extinguishers are strategically placed throughout the Grand House for use during fire emergencies. Exits are plainly marked with exit signs.

EMERGENCY EVACUATION

The rear stairwell is equipped with an emergency evacuation ladder on the second floor.