We Are in the Business of Hospitality
Since our opening day, we have built a reputation for maintaining the highest standards of cleanliness and hygiene, and our guest reviews prove it. The COVID-19 pandemic has required us to raise our demanding standards to an even higher level with protocols for the current circumstances. By taking care of each other and following these new protocols we can collectively ensure all our guests a healthy and enjoyable stay. If you have questions about our ongoing efforts, you can reach us by phone at 315-982-5004, or email us at [email protected].
We Are a Small Business
Now more than ever, we pride ourselves on delivering a guest experience that sets us apart from chain hotels. We are a small, privately-owned bed and breakfast with four guestrooms. “Small” means our ability to implement, manage, and ensure effective safety and hygiene standards is far greater than at a large-scale chain hotel with a great number of rooms and a sizable staff.
Your Travel Flexibility
We have the most generous cancellation policy among local hotels and inns, and we remain committed to offering you flexible booking options. Since the future is difficult to predict, we offer free cancellation if your plans change. Our free cancellation policy covers your reservation when you book directly with us by phone at 315-982-5004 or at grand-colonial.com. It does not apply to bookings made on third-party sites like Expedia, Booking.com, and AirBnB.
By closely monitoring industry and government guidance regarding the COVID-19 virus, we have devised additional guidelines and procedures for sanitation and cleaning, with an emphasis on the prevention of virus transmission. Our hygiene and sanitation practices meet or exceed state and local regulatory requirements and the recommendations of the CDC. As we move forward, we will continue to adhere to the guidance provided by federal, state, and local authorities. Guest cooperation with government-mandated protocols is essential to allowing us to remain in business.
Above all, we have increased the frequency and intensity of routine cleaning throughout our entire house, meeting, or exceeding CDC guidelines. We have added sanitation stations that include hand sanitizer and/or sanitizing wipes in common areas and all guest rooms.
Personal Protective Equipment (PPE)
Guests are required to wear personal face masks in the common areas if other (non-related) guests or staff are present. If a guest does not have a personal face mask, we will offer one for purchase. PPE will be worn by all our staff under the same circumstances.
Thermal scanners will be used to provide guests non-invasive temperature checks at check in and once daily for multi-night stays. Our staff will also undergo daily non-invasive temperature checks. The purpose of the thermal scan is to detect elevated temperatures. By booking a stay, you consent to be scanned. Any person who has scanned a temperature of 100.4°F (38°C) or above will be discretely informed so they may seek medical attention. They will not be permitted to stay and will be given a full refund. Please note: our thermal scanning is not a medical diagnosis or guarantee that anyone staying with us has a fever or does not have a fever.
Guests and staff are required to practice physical distancing by standing at least six feet away from others in the common areas.
Please do not travel to Grand Colonial Bed and Breakfast IF you have a fever, cough, shortness of breath or other cold and flu-like symptoms, and immediately seek medical care for further guidance and testing. Common symptoms of the COVID-19 coronavirus include fever, dry cough, mild breathing difficulties, stomach issues, diarrhea, and general body aches, according to the CDC. If you develop symptoms during your stay please notify us immediately. If we are alerted to a suspected case of COVID-19, we will direct the guest toward appropriate medical care.
New York State Travel Advisory
Asymptomatic travelers entering New York from another U.S. state or territory are no longer required to test or quarantine as of April 1, 2021.
Guests should review New York State government guidance to confirm eligibility to travel and stay at a hotel. Before booking or traveling to Grand Colonial Bed and Breakfast, please visit the New York State Department of Health website for up-to-date information.